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-9.14954);border-radius:999px;height:6px;margin-top:12px;overflow:hidden}.agent-progress-track>span{border-radius:inherit;background:linear-gradient(90deg, var(--goal-color), color-mix(in oklch, var(--goal-color) 68%, #bad1ff));height:100%;box-shadow:0 0 14px color-mix(in oklch, var(--goal-color) 50%, transparent);display:block}@supports (color:lab(0% 0 0)){.agent-progress-track>span{background:linear-gradient(90deg, var(--goal-color), color-mix(in oklch, var(--goal-color) 68%, lab(83.3118% -.219494 -29.2736)))}}.agent-goal-card>footer{color:var(--muted);justify-content:space-between;align-items:center;gap:12px;margin-top:8px;font-size:9px;display:flex}.agent-goal-card>footer b{color:var(--text);font-variant-numeric:tabular-nums;font-size:10px}.agent-timer-state{border:1px solid var(--border-strong);text-transform:uppercase;border-radius:999px;align-items:center;gap:5px;min-height:22px;padding:0 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var(--border);justify-content:space-between;align-items:center;gap:12px;min-height:58px;padding:10px 12px;display:flex}.agent-leaderboard>header h2{margin:0;font-size:14px}.agent-leaderboard>header>span{color:var(--faint);letter-spacing:.05em;text-transform:uppercase;font-size:8px;font-weight:750}.agent-leaderboard-heading,.agent-leaderboard>div:not(.agent-leaderboard-heading){border-bottom:1px solid var(--border);grid-template-columns:minmax(160px,1fr) 70px 72px;align-items:center;min-height:36px;padding:0 11px;display:grid}.agent-leaderboard-heading{min-height:28px;color:var(--faint);letter-spacing:.045em;text-transform:uppercase;background:#05070f;background:lab(1.91264% .615969 -3.63788);font-size:8px;font-weight:750}.agent-leaderboard-heading 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0 9px lab(71.9908% -52.034 32.7534/.6)}.agent-leaderboard>div>span:first-child strong{color:var(--text);text-overflow:ellipsis;white-space:nowrap;font-size:9px;overflow:hidden}.agent-leaderboard>div>strong,.agent-leaderboard>div>span:last-child{text-align:right}.agent-leaderboard>footer{color:var(--faint);padding:9px 11px;font-size:8px;line-height:1.45}.agent-grid{border-bottom:1px solid var(--border);grid-template-columns:minmax(226px,262px) minmax(570px,1fr) minmax(286px,340px);min-height:calc(100dvh - 174px);display:grid}.call-actions{border-right:1px solid var(--border);background:#0f0f10;padding:18px 14px}.resume-button{border:1px solid var(--accent);border-radius:var(--radius-sm);background:var(--accent);color:#fff;justify-content:center;align-items:center;gap:9px;width:100%;min-height:46px;margin-bottom:16px;font-weight:750;display:flex}.resume-button:hover{background:#3e8eff}.legacy-check{min-height:36px;color:var(--muted);align-items:center;gap:9px;padding:0 4px;font-size:12px;display:flex}.legacy-check input{width:15px;height:15px;accent-color:var(--accent)}.recording-policy{border-radius:var(--radius-sm);background:linear-gradient(145deg,#3a07088c,#0a0c1a);background:linear-gradient(145deg,lab(9.86892% 25.3247 12.3645/.55),lab(3.52496% 1.58704 -8.5928));border:1px solid #d7474552;border:1px solid lab(51.7988% 56.7776 34.0415/.32);margin:13px 0 10px;padding:12px}.recording-policy>div{color:#ffb4ad;color:lab(80.2925% 37.3017 20.6804);align-items:center;gap:7px;display:flex}.recording-policy>div .icon{animation:1.2s ease-in-out infinite recording-pulse}.recording-policy.armed>div .icon{animation:none}.recording-policy>div span{letter-spacing:.04em;text-transform:uppercase;font-size:9px;font-weight:800}.recording-policy>div b{letter-spacing:.05em;text-transform:uppercase;border:1px solid #fc7a7361;border:1px solid lab(67.1152% 50.1214 28.6485/.38);border-radius:999px;margin-left:auto;padding:3px 5px;font-size:7px}.recording-policy>strong{color:var(--text);overflow-wrap:anywhere;margin:8px 0 4px;font-size:10px;display:block}.recording-policy>small{color:var(--muted);font-size:8px;line-height:1.45;display:block}.rail-button{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);width:100%;min-height:40px;color:var(--muted);text-align:left;align-items:center;gap:10px;margin-bottom:5px;padding:0 11px;display:flex}.rail-button:hover{border-color:var(--border-strong);background:var(--surface-raised);color:var(--text)}.rail-button.active{border-color:var(--accent-border);background:var(--accent-soft);color:#8bb8ff}.rail-button.recording{color:#ff7b80;border-color:#e5484d73}.rail-button.recording .icon{animation:1.2s ease-in-out infinite recording-pulse}.rail-button.danger{color:#ff7b80;background:#e5484d14;border-color:#e5484d73}.rail-button.danger:hover{background:#e5484d24}.dtmf-control{border-top:1px solid var(--border);color:var(--faint);text-transform:uppercase;margin-top:15px;padding-top:14px;font-size:10px;font-weight:700;display:block}.dtmf-control>span:last-child{margin-top:6px;display:flex}.dtmf-control input{border:1px solid var(--border-strong);border-radius:var(--radius-sm) 0 0 var(--radius-sm);width:100%;min-width:0;height:36px;color:var(--text);background:#111;padding:0 9px}.dtmf-control button{border:1px solid var(--border-strong);border-radius:0 var(--radius-sm) var(--radius-sm) 0;background:var(--surface-raised);min-width:58px;color:var(--text);border-left:0;font-size:11px;font-weight:700}.customer-form-section{background:var(--bg);min-width:0;padding:25px clamp(22px,3vw,42px) 36px}.customer-form-section h1{border-bottom:1px solid var(--border);margin-bottom:22px;padding-bottom:16px;font-size:20px}.customer-form-grid{grid-template-columns:repeat(6,minmax(0,1fr));gap:15px 12px;display:grid}.agent-field{min-width:0;color:var(--muted);letter-spacing:.025em;text-transform:uppercase;flex-direction:column;grid-column:span 2;gap:6px;font-size:10px;font-weight:700;display:flex}.agent-field.short{grid-column:span 1}.agent-field.wide{grid-column:span 2}.agent-field.half{grid-column:span 3}.agent-field.full{grid-column:1/-1}.agent-field input,.agent-field select,.agent-field textarea{border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:var(--surface);width:100%;min-width:0;color:var(--text);letter-spacing:0;text-transform:none;outline:0;font-size:13px;font-weight:400}.agent-field input,.agent-field select{height:40px;padding:0 10px}.agent-field textarea{resize:vertical;min-height:92px;padding:10px}.agent-field input:focus,.agent-field select:focus,.agent-field textarea:focus{border-color:var(--accent);box-shadow:0 0 0 3px var(--accent-soft)}.agent-lead-workspace{flex-direction:column;display:flex}.agent-workspace-header{justify-content:space-between;align-items:flex-start;gap:24px;margin-bottom:18px;display:flex}.agent-workspace-header>div:first-child p{color:var(--faint);letter-spacing:.08em;text-transform:uppercase;margin-bottom:4px;font-size:9px;font-weight:750}.agent-workspace-header h1{border:0;margin:0 0 3px;padding:0;font-size:21px}.agent-workspace-header>div:first-child span{color:var(--muted);font-size:11px}.agent-contact-state{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);grid-template-columns:8px auto;align-items:center;column-gap:8px;min-width:148px;padding:10px 12px;display:grid}.agent-contact-state strong{font-size:10px}.agent-contact-state small{color:var(--faint);grid-column:2;font-size:9px}.agent-workspace-tabs{border:1px solid 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.icon{color:var(--success)}.agent-message-thread{flex-direction:column;flex:1;gap:12px;min-height:280px;max-height:390px;padding:20px 18px;display:flex;overflow-y:auto}.agent-message-thread article{border:1px solid var(--border);background:var(--surface);border-radius:4px 12px 12px;align-self:flex-start;max-width:min(78%,620px);padding:11px 13px}.agent-message-thread article.outbound{border-color:var(--accent-border);background:var(--accent-soft);border-radius:12px 4px 12px 12px;align-self:flex-end}.agent-message-thread article>div{justify-content:space-between;align-items:center;gap:16px;margin-bottom:5px;display:flex}.agent-message-thread strong{font-size:9px}.agent-message-thread time{color:var(--faint);font-size:8px}.agent-message-thread p{color:#d7d7da;margin:0;font-size:11px;line-height:1.5}.agent-message-controls{border-top:1px solid var(--border);background:#121212;padding:12px 14px 14px}.agent-message-controls>div:first-child{color:var(--faint);flex-wrap:wrap;gap:8px 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var(--bg);background:var(--accent);width:9px;height:9px;box-shadow:0 0 0 1px var(--accent);border-radius:50%;margin-top:3px}.agent-activity-panel strong{font-size:11px}.agent-activity-panel p{color:var(--muted);margin:4px 0 0;font-size:10px}.webphone{border-left:1px solid var(--border);background:#0f0f10;padding:23px 16px}.webphone h2{margin-bottom:15px;font-size:15px}.line-status{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);justify-content:space-between;align-items:center;min-height:48px;padding:0 10px 0 13px;display:flex}.line-status>span{align-items:center;gap:8px;display:flex}.line-status strong{font-size:11px}.line-status>div{gap:5px;display:flex}.line-status button{color:#fff;border:0;border-radius:50%;place-items:center;width:34px;height:34px;display:grid}.answer-call{background:#229b55}.end-call{background:var(--danger)}.phone-input{margin-top:13px;display:flex}.phone-input input,.phone-send input{border:1px solid var(--border-strong);border-radius:var(--radius-sm) 0 0 var(--radius-sm);width:100%;min-width:0;height:40px;color:var(--text);background:#111;outline:0;padding:0 10px}.phone-input button{border:1px solid var(--border-strong);border-radius:0 var(--radius-sm) var(--radius-sm) 0;background:var(--surface-raised);width:42px;color:var(--muted);border-left:0;place-items:center;display:grid}.audio-controls{grid-template-columns:repeat(3,1fr);gap:7px;margin-top:12px;display:grid}.audio-controls button{border:1px solid var(--border);border-radius:var(--radius-sm);background:var(--surface);height:38px;color:var(--muted);place-items:center;display:grid}.audio-controls button:hover,.audio-controls button.active{border-color:var(--accent-border);background:var(--accent-soft);color:#70a9ff}.keypad{grid-template-columns:repeat(3,1fr);gap:7px;margin-top:15px;display:grid}.keypad button{border:1px solid 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